Thank you for getting in touch with us.
We looked into our records and found that there was no payment received from your email ID - {{ticket.from_email}}.
If this is not the email ID you've entered while making the payments, please provide us with the email ID you've used while making the payments.
Further, we would require some proof of purchase that can help us investigate this problem further into the depth.
Awaiting the above required information from you, only after which we will be able to proceed.