We apologize for the inconvenience caused.
Please note that our monthly subscription plan is under no-refund policy as we offer a 30 day trial to our users to try before buying the subscription. As much as we want to offer the refund, it's not feasible for us to do a refund on monthly plan as We do have some costs involved whenever a user upgrades.
We've looked into your case and we see that the your site is down because of incorrect mapping process. Do you own the domain name bought from a 3rd party vendor like GoDaddy? Mapping is the process applicable only when you own the domain name. If, that's not the case booking is the option meant for you. While we will help you resolve this matter and help you put your site back on, we also understand that having your site down for a while right after making the purchase is really frustrating experience and we never want our users to have such experience. We hence would like to offer you a 1 month of free subscription from our end if you decide to change your mind and try our services.